For those of us who come from the Cognos world and were just getting the hang of how to find answers to the most cryptic error messages known to man, I have news for you. Forget every trick you learned of navigating the Cognos Support system and welcome to the IBM Super Highway of Information a.k.a. IBM.com.
This is a much needed blog for two reasons:
1. To forewarn any IBM client; DO NOT WAIT on getting your IBM.com ID setup until you have a production down issue. This process takes about 5 business days to complete.

2. Provide you the quick and dirty steps to get setup painlessly and quickly (relatively speaking).